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1. Nature of Services Provided
Home Recovery Pty Ltd is a private service provider offering professional addiction assessment and recovery planning. Our team holds relevant qualifications in the case management and AOD fields, enabling us to assess and provide an action plan for individuals experiencing challenges related to addiction.
What Home Recovery Pty Ltd Is (and Isn’t)
• Is: A non-clinical, private assessment and recommendation service for individuals with addiction issues.
• Is Not: A registered medical, psychological, or counselling service provider.
Following completion of our assessment, we provide you with a personalised recovery action plan. This plan outlines recommendations for external support services, including community centres, therapeutic professionals, and community-based recovery resources and groups. These services are not operated or controlled by Home Recovery Pty Ltd.
- 2. Responsibility and Follow-Through
While we strive to provide guidance based on professional knowledge and experience, it is entirely the responsibility of the client to initiate contact and engage with the recommended external services. Home Recovery Pty Ltd cannot guarantee results or outcomes, as successful recovery depends on the individual’s willingness to engage with and commit to the suggested recovery pathways.
- 3. No Refund Policy
Once a personalised recovery plan has been delivered, no refunds will be provided. This is because our service has been fulfilled in the form of a professional assessment and tailored referral plan. We cannot be held liable if you choose not to act on the recommendations made, or if your engagement with any external provider does not meet your expectations.
- 4. Limitation of Liability
Home Recovery Pty Ltd has taken reasonable care to ensure that all information provided through our services and materials is accurate, reliable, and up to date. However, we make no representations or warranties about the completeness or suitability of any content or referrals.
We assume no liability for the actions, performance, or availability of any third-party service providers we may refer to. Links or recommendations provided are offered for convenience and do not constitute endorsement. You are encouraged to perform your own due diligence before entering into any agreement with external service providers.
- 5. Not a Substitute for Medical or Psychological Treatment
Our assessment and planning services are not intended as a substitute for professional medical, psychological, or psychiatric advice or treatment. If you or someone you know is in crisis or requires urgent care, please contact emergency services or a licensed medical professional immediately.
- 6.Client Acknowledgement By engaging with Home Recovery Pty Ltd services, you acknowledge that you have read, understood, and agreed to these service terms and legal disclaimers.
- 7.Governing Law and Regulatory Compliance
Home Recovery Pty Ltd operates in accordance with the laws and regulations of New South Wales, Australia. Our services and associated disclaimers comply with relevant legislation, including but not limited to the:
• Mental Health Act 2007 (NSW)
• Public Health Act 2010 (NSW)
• Guidelines and standards set by the NSW Mental Health Commission
• Policies issued by the NSW Ministry of Health
• Consumer protection laws administered by the Australian Competition and Consumer Commission (ACCC)
- 8.Emergency and Crisis Disclaimer
Home Recovery Pty Ltd is not a crisis service and is not equipped to provide emergency support, crisis intervention, or urgent care.
If you or someone you know is experiencing a mental health crisis, is at risk of harm, or requires immediate medical or psychological assistance, you must contact emergency services on 000 or attend your nearest hospital emergency department without delay.
Our services are not a substitute for professional medical, psychiatric, or psychological treatment. While we may recommend support services as part of your recovery plan, we do not provide acute care, emergency services, or crisis management.
Home Recovery Pty Ltd accepts no responsibility or liability for outcomes resulting from delays in seeking emergency assistance or for any crisis events occurring outside the scope of our service.
- 9.Privacy and Confidentiality
Home Recovery Pty Ltd respects your privacy and complies with the Privacy Act 1988 (Cth). Any personal information collected during the assessment process will be stored securely and used solely for the purpose of developing your recovery plan. We do not share personal information with third parties without your consent, except where required by law.
